TERMS & CONDITIONS

By placing an order at ALICE & CO, you state that you are at least 18 years old (or have permission from an adult to do so) and accept these terms & conditions which shall apply to all orders placed or to be placed at ALICE & CO, for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

When placing an order on our website for an item that is not yet released (available for pre-order), your credit or debit card is authorised and charged for the full amount of the order. You can place an order containing both pre-order and in-stock products. In-stock products will be shipped according to pre-order delivery time. But you may receive your products separately depending on their availability date.

By accepting these conditions, you agree to the above:

 

PRICING & TITLE

We make every effort to ensure that the pricing displayed on our website is correct. However, we reserve the right to change all product pricing without notice.

 

HANDLING

Once your order has been processed you will receive a tracking number and details via email. The average transit times are as follows (please consider extra time from your customs check and don't forget that if you choose an article in pre-order, this time frame starts only after shipment). We are based in Portugal (Europe), so please note that the customer is responsible for payment of any extra duties, customs, import charges or taxes imposed by the destination country for delivery. No charges or customs will be applied to orders delivered to countries within the European Union.

 

REFUSED SHIPMENTS

If you choose to refuse your order, you will be responsible for any duties, taxes and/or customs charges that are incurred on the package and also the cost of returning the package to our portuguese address. This amount will be deducted from your refund.

 

CUSTOMER COMPLAINTS

We endeavor to respond to all customer complaints or queries within five working days.

 

FORCE MAJEURE

Events outside ALICE's control, which are not reasonably foreseeable, shall be considered force major, meaning that ALICE & CO is released from ALICE's obligations to fulfill contractual agreements. An example of such events is government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

 

PAYMENT

All products remain ALICE's property until a full payment is made. The price applicable is the one set on the date which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have a permission from an adult to buy on ALICE & CO.

All transfers conducted through ALICE & CO are handled and transacted through third-party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions of the payment gateway chosen for the transaction as they are responsible for the transactions made.

 

LOCAL TAXES

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are a responsibility of the costumer.

 

RETURNS

Your returned items must arrive at our office within 14 days after you receive them.

 

FRAUD

ALICE & CO holds the right to cancel and refund any order(s) that are suspected to be made in a fraudulent or otherwise harmful way in order to secure the safety of our consumers’ transactions via our online services.

ALICE & CO reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site and/or forward information on transactions to authorities or payment provider. Individuals violating the restriction of password protected areas of the site may be subject to prosecution.

 

ADITIONAL INFORMATION

ALICE & CO reserves the right to change any information, including prices, technical specifications, terms of purchase and offer of products without prior notice. In the event that a product is out of stock, ALICE & CO has the right to cancel the order and refund the value paid in the way the customer prefers. ALICE & CO must also notify the customer in the event of a similar product.

Please note that the use of our website and any of our other services constitutes acceptance of these terms and conditions.