THE ITEM I WANT IS SOLD OUT, WHEN WILL IT BE RE-STOCKED?

New items can sell out really quickly, but we'll try to re-stock as soon as possible.

 

HOW DO I PLACE AN ORDER? IS IT SAFE?

It's super easy to place an order on our website - simply browse our store using the top navigations and when you come across an item you like and hit the 'ADD TO CART' button. Once you're ready to checkout, click the 'MY BAG' button situated in the top right corner of the website and follow the on-screen instructions through the checkout process to pay. We accept most major credit and debit cards, as well as Paypal.

 

CAN I CHANGE/CANCEL MY ORDER?

You can, but you best be quick. We process orders super fast, so please contact us within 1 hour of placing your order if you wish to cancel or amend it. If you would like to add another item to your order, you will have to place a separate order. 

 

DO YOU HAVE CUSTOMER CARE SERVICE?

If you’re wondering about an order, our products, or our website, send us an email to info@alicecostore.com or a WHATSAPP to +351 910 540 581 (we will answer you from monday to friday, 9 am - 6 pm, Lisbon hour).

 

WHAT ARE ALICE PIECES MADE OF?

Alice jewelry is made of stainless steel and freshwater pearls.

 

DO YOU SHIP TO MY COUNTRY?

Yes! We ship to all worldwide countries.

 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Please allow 1-2 business days for your order to process.

Delivery time estimates you can see all the information at Shipping & Returns page.

  

I HAVEN'T RECEIVED MY SHIPPING CONFIRMATION EMAIL YET... HAS MY ORDER BEEN SHIPPED?

We will send you a shipping confirmation email as soon as your order ships. If you haven't received the email after a few days then we recommend checking your spam/junk box to see if it's hiding in there. If there is still no sign of it, send an email to alicecostore@gmail.com and we'll look into it for you as soon as possible.

 

CAN I EXCHANGE AN ITEM I PURCHASED?

We do not accept exchanges. If you want to make an exchange you need to return the item and make a new order.

 

DO YOU OFFER WHOLESALE?

We do offer wholesale. Please send all enquiries to alicecostore@gmail..com

 

HOW DO I GET FEATURED ON YOUR INSTAGRAM/BLOG?

We LOVE to feature you guys rocking our stuff. Simply upload a selfie wearing your latest ALICE item and hashtag #alice&friends on Instagram.

 

DO YOU WORK WITH FASHION BLOGGERS / YOUTUBE GURUS / INSTAGRAMMERS ETC?

Yes! If you reckon you've got what it takes to rep ALICE like no other and you have a healthy social following of fashion-hungry fans that you think would love our brand, then we want to hear from you. Please note: we are currently receiving a high volume of requests, therefore regretfully in some cases emails may go unanswered - we want to thank you for your ongoing support!