CARE & WARRANTY

Varying factors can influence the condition of our sensitive jewelry. Please be sure to properly clean, polished and store your jewelry for long-lasting wear. Many of our materials are delicate in nature and should be worn with care.

HOW I CAN TAKE CARE OF MY JEWELS?

Tips to ensure your precious jewelry lasts a lifetime!

Storage: Many of our pieces are made with freshwater pearls which are delicate in nature. Protect your jewelry by individually storing each piece in a pouch. Always pack your jewelry with care.

Protect Your Jewelry: All jewelry is vulnerable to the hard knocks of daily life. Protect them by avoiding extreme temperatures, constant banging, scratches and harsh chemicals to minimize damage or wear. You can bathing with your jewels, however we recommend removing it so that stainless steel will not tarnish.

Cleaning Your Jewelry: Although stainless steel jewelry will not tarnish, it will get dirty. Protect your layer of gold and extend it's shine by periodically cleaning each piece and avoiding substances that aren’t PH neutral. Avoid spraying perfumes or applying creams directly to the jewelry. Even if you’re sure your jewelry hasn’t been exposed to any of the aforementioned substances, it has been in contact with your skin.

Like us, each alice & co. piece is totally distinct and no two pieces are the same. Variations in color, size and shape are only natural.

 

WARRANTY

Alice & Co offers a 2-year warranty on all its products from the date of purchase. The warranty does not cover the cost when the damage is self-inflicted or due to normal wear, product loss, loss of stones or theft.

The buyer is obliged to check the delivered products immediately upon arrival. If it appears that the delivered product is not the ordered product, or the product is inadequate or incomplete, the customer must report these defects immediately by email alicecostore@gmail.com


The return of the goods to Alice must be in the original packaging (including boxes and documentation) and in new condition. Commissioning after detection of failure, damage occurring after detection of failure, encumbrance and / or resale after detection of failure, voids the right to claim and return.

If the complaints by a customer are found justified by Alice, we will give the customer the choice to replace the delivered goods free of charge or give the customer a refund.

The warranty does not apply if:

  • Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing;
  • The natural process of fading the plating 24k yellow gold;
  • The customer personally processed, repaired or modified the supplied jewelry; 
  • The customer let a third-party process, repair or modify the supplied jewelry;
  • The delivered jewelry has been exposed to abnormal conditions, other careless proceedings or contrary to the instructions of Alice.